The people at Tracker didn't start out at Tracker. We have actually towed vehicles and operated towing businesses. Some of us have experience in related fields like body shop and automotive repair. We understand you because we understand what you do. And we use this understanding to build the best capabilities into our systems for towing businesses.
Tracker products work on a variety of platforms and operating systems. We strive to keep your company on the move and that includes an easy installation process. Additionally, Tracker products integrate with many of today's back office software to simplify and further streamline your business.
The support line at Tracker, often referred to as the Help Desk, is widely considered to be the best support in the industry. Even though we strive to produce software free of errors, should you encounter one know that our Help Desk team will be there. Our technicians will walk through the problem with you and help address the issue while informing your staff on why the problem occured.
Our system designers, programmers, and support people have the knowledge needed to create and maintain the towing systems we provide to you the tower. Many of them have been with us for all or most of Tracker's existence. They have helped us grow into a leading provider of systems for towers. Because of them, we are able to provide our customers with the most complete systems for managing their operations effectively and economically.
We are constantly looking for ways to add new capabilities to our existing systems. We also are developing new applications to run alongside our core products for tow dispatch and management. Our customers can and do expect the best ideas from us. We pledge to keep striving to make our solutions the best available.
We have used Tracker for many years now and it really does a great job of helping us run our company. The dispatch functions are very useful and efficient. The report options truly give you a detailed look at every segment of your business. We recently made the switch to Tracker Touch for our dispatch operation. This is one of the smartest decisions that we have ever made. This system does all of the thinking for you and makes your call coverage as efficient as possible. The tracking and reporting capabilities have put our drivers on notice and has helped us make sure our trucks are only running when authorized. The speeding reports, idling reports, etc. give you every possible piece of information that you could ever need to increase efficiency. This system is definitely the future of the towing industry.
Tracker is efficient and effective, yet takes a creative approach to solving a fundamental problem in the towing industry – Tracker eliminates mistakes, confusion and guessing at the time of dispatch. As we rapidly and sometimes erratically become a totally visual society, Tracker has taken the challenge head-on and jumped in front of the problem. Their team has harnessed and developed technology that takes advantage of what is now our visual instinct to make dispatching very intuitive. Tracker makes us feel like we have our own custom programming department in-house. Whatever we can imagine, they can program it and make it a reality. Tracker has given us the power and flexibility to truly customize the system to meet our unique needs – from dispatch layout to reporting and everything else in between.